Frequently Asked Questions (FAQs)
Ordering and Payments
- How do I place an order?
- What payment options are available?
- Can I order by phone or email?
- Is it possible to cancel or change my order?
- How do I use a discount code?
- What should I do if my payment is declined?
- Do you offer gift wrapping services?
- Can I place an order from outside your country?
Shipping and Delivery
- What shipping methods do you offer?
- How do I track my shipment?
- Do you ship internationally?
- What are the shipping costs?
- How long does shipping take?
- Can I expedite my shipping?
- What happens if my order is lost in transit?
Returns and Exchanges
- What is your return policy?
- How do I return an item?
- Can I exchange an item for a different size or color?
- How long do I have to return an item?
- Will I be refunded the shipping cost on a return?
- What condition must returns be in?
Products
- Where can I find size information?
- How do I know which size to choose?
- Are all your products made sustainably?
- Do you have a product care guide?
- Can I request a product that's not in stock?
- How often do you restock items?
Account and Privacy
- How do I create an account?
- I forgot my password, how can I reset it?
- How can I change my account details?
- What is your privacy policy?
- How can I unsubscribe from your newsletter?
Payments and Security
- Is my personal information secure on your website?
- How can I get a copy of my invoice?
- Are there any hidden costs or fees?
- What currencies can I use?
Customer Service
- How can I contact customer service?
- What are your customer service hours?
- How can I give feedback on your products or services?
Technical Issues
- What should I do if I'm having trouble accessing my account?
- Why isn't my discount code working?
- How do I report a problem with your website?