What should I do if I'm having trouble accessing my account?

If you're having trouble accessing your account on Wykeham's website, please follow these steps:

1. Check Your Credentials: Ensure that you are entering the correct email address and password. Passwords are case-sensitive, so check for any capitalisation errors.

2. Reset Your Password: If you've forgotten your password, you can reset it by following these steps:

   • Go to the login page and click on the "Forgot your password?" link.
   • Enter the email address associated with your account.
   • Check your email for a password reset link and follow the instructions to set a new password.

3. Clear Browser Cache: Sometimes, clearing your browser's cache and cookies can resolve login issues. Try this and then attempt to log in again.

4. Try a Different Browser or Device: There could be an issue with your current browser or device. Try accessing your account using a different browser or device.

5. Contact Customer Service: If you're still unable to access your account, please contact our customer service team for assistance. You can reach us via email at info@wykehams.shop. Provide us with your account details and a description of the issue, and we'll help you resolve it as quickly as possible.

We are here to assist you and ensure you have a smooth experience with Wykeham's.