What is your privacy policy?

Our Privacy Policy outlines how Wykeham's collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. The full policy can be found here. If you have further questions or need more information about our privacy practices, or wish to make a complaint, you can contact us via email at info@wykehams.shop or by mail at The Isbister Group Limited, Felsted, 7 Lockburn Place, St Cross Road, Winchester, Hampshire, UK, SO23 9RE.

As general guidance, we collect Personal Information about your device and interaction with the Site, necessary for processing purchases and providing customer support. This includes device information like web browser version, IP address, and order information such as name, billing and shipping addresses, and payment details. This information is used for optimizing our Site, fulfilling orders, communication, and, when aligned with your preferences, providing information or advertising about our products or services.

Your Personal Information may be shared with service providers like Shopify, Royal Mail, and Amazon Fulfilment to help us provide our services and fulfill our contracts with you. We also engage in Behavioral Advertising, using your Personal Information for targeted advertisements or marketing communications, with options to opt-out available for services like Facebook, Google, and Bing.

We retain your Personal Information for our records unless you request its erasure, with specific rights available to EEA residents under GDPR. Our use of cookies aims to optimize your experience on our Site, with detailed information on the types of cookies used and how you can manage them.

Please note, we may update this Privacy Policy to reflect changes to our practices or for other operational, legal, or regulatory reasons. If you have complaints or are not satisfied with our response, you have the right to lodge your complaint with the relevant data protection authority.