What is your return policy?

Our return policy allows for returns within 30 days of receiving your item, based on the tracking information. Items must be in their original condition and packaging. Returns are free of charge, without a restocking fee. For defective or incorrect items, a refund or replacement is often issued without needing a return. Customized orders can only be canceled if not yet personalized. For returns, log into your account to initiate the process. Refunds are processed within 10 business days of receiving the returned item. Please check our full refund policy for more details.