Operations & Fulfilment Manager – E-Commerce (Full-Time)

📍 Oxford (North Oxford office & Cowley warehouse)

🕒 Full-Time | Monday–Friday (flexibility required during peak season)

🚐 Full UK Driving Licence Required (Essential)

💷 Competitive Salary (Dependent on Experience)

Are you hands-on, detail-driven, and love seeing beautifully crafted products come to life? Join our growing e-commerce brand in Oxford as we ship personalised journals across the UK and worldwide.

Wykeham’s is a fast-growing, personalised stationery brand with big ambitions. We’re deeply committed to creating a profound writing experience for our customers. As we scale, we are seeking an exceptional Operations & Fulfilment Manager to professionalise and lead our production, personalisation, and dispatch function — ensuring every product we sell reflects our uncompromising standards.

The Role

This is a senior, hands-on leadership role. You will take full responsibility for fulfilment operations, inventory, production flow, logistics, and operational systems — while remaining willing to step onto the floor, especially during peak periods.

You will build structure, increase efficiency, and help transform a small founder-led operation into a scalable, professional fulfilment function capable of supporting significant growth.

Key Responsibilities

Own and manage end-to-end fulfilment operations
Design and implement scalable workflows and introduce operational KPIs
Oversee personalisation processes (including hot foil embossing) and quality control
Train and supervise fulfilment/personalisation staff
Manage inventory forecasting, replenishment, and supplier relationships
Drive company van for supplier collections, stock transfers, and occasional deliveries
Optimise sales channels and operational systems (ERP)
Document and improve SOPs to support scaling
Ensure smooth peak season execution (especially Q4 / Christmas)

What We’re Looking For

Proven experience in operations management, fulfilment, logistics, or light manufacturing
Experience leading and motivating a small team
Strong systems thinker with process improvement experience
Commercial awareness and cost-conscious mindset
Confident with digital systems (Shopify, inventory software, shipping platforms)
Full clean UK driving licence (essential)
Physically comfortable handling stock and working hands-on when required
Calm under pressure and solution-focused

Why Join Wykeham’s?

Play a pivotal role in scaling a premium British brand
Work closely with the founder and shape operational strategy
Build systems from the ground up
Beautiful working environment in North Oxford
Genuine long-term growth opportunity

How to Apply

Please apply via LinkedIn or email careers@wykehams.shop with your CV and a short note explaining:

Why you are a strong fit for this role
Your experience managing operations or fulfilment
Confirmation that you hold a full UK driving licence